Terms of service
The terms and conditions for orders in the FloraPfote online shop.
B2C · Germany
1. Scope
These Terms and Conditions apply to all orders placed by consumers through the FloraPfote.de online shop.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or self-employed professional activity.
Our offer is currently aimed exclusively at customers with a delivery address in Germany.
2. Contractual Partner
The purchase contract is concluded with:
Ma&Gu Ventures
Owner: Luan Guri
Sole proprietorship
Kulmbacher Straße 27b
95460 Bad Berneck
Germany
Email: support@FloraPfote.de
Phone: 0176 77743041
3. Offer and Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.
You can initially place products in the shopping cart without obligation. Before submitting the order, you can review and change your entries at any time.
By clicking the order button, you submit a binding offer to purchase the goods contained in the shopping cart.
The contract is concluded when we accept your order. Acceptance may take place in particular by order confirmation by email, shipping confirmation or delivery of the goods.
4. Prices and Shipping Costs
All prices are stated in euros and include statutory VAT.
Shipping costs may apply additionally. From an order value of €20, shipping is currently free of charge. Below this order value, shipping costs depend on the available shipping option.
The available shipping options and shipping costs are shown in the checkout before you complete your order.
5. Payment Methods
Payment is made using the payment methods offered in the checkout. Depending on availability, the following payment methods may be offered in particular:
Visa
Mastercard
American Express
UnionPay
PayPal
Klarna
Apple Pay
Google Pay
Shop Pay
Payment processing may be carried out via Shopify Payments, Stripe, PayPal, Klarna or other connected payment service providers.
Payment is generally charged directly after the order is completed or after successful completion of the payment process.
We do not charge any additional payment fees.
6. Delivery and Shipping Area
Delivery is currently made exclusively within Germany.
Since we work with dropshipping and shipping partners, processing times and delivery times may vary depending on the product, supplier and shipping route.
Delivery usually takes 7–20 working days.
The information on the respective product page, in the shopping cart and in the checkout is decisive.
7. Dropshipping, Suppliers and Partial Deliveries
FloraPfote uses dropshipping and shipping partners. Goods may be shipped directly to you by suppliers or shipping partners.
Depending on the product, shipping may take place from the European Union or from third countries, in particular China.
Partial deliveries are possible for orders with multiple items, especially when products are shipped by different suppliers. This does not result in any additional shipping costs for you.
As soon as tracking information is available, you will receive it by email or can view it in your customer account.
8. Vouchers and Discount Codes
Vouchers and discount codes can be redeemed under the respectively stated conditions.
Discount codes are only valid during the stated promotional period and may be linked to specific products, minimum order values or other conditions.
Cash payment of vouchers or discount values is excluded unless expressly agreed otherwise.
9. Customer Account
You can create a customer account in our shop.
Depending on the available functions, you can manage orders, customer data and other shop functions in your customer account.
Access data must be treated confidentially. Please inform us immediately if you suspect unauthorized use of your customer account.
10. Retention of Title
The goods remain our property until full payment has been made.
11. Right of Cancellation
Consumers have the statutory right of cancellation.
Details on the right of cancellation, the cancellation period, the consequences of cancellation and possible exclusions can be found in our cancellation policy.
12. Returns, Exchanges and Refunds
Please contact us before returning goods by email at support@FloraPfote.de so that we can correctly assign your return.
Returns should be sent to:
Ma&Gu Ventures
Owner: Luan Guri
Kulmbacher Straße 27b
95460 Bad Berneck
Germany
The direct costs of returning the goods are borne by the customer, unless the return is a justified complaint due to defective, damaged or incorrectly delivered goods.
Refunds are generally made to the original payment method used.
After receiving and checking the return, we will try to process the refund within 10 days. The statutory deadlines remain unaffected.
An exchange is generally possible if the desired item is available.
Please note that due to dropshipping and shipping from different warehouses, new delivery times may apply.
13. Exclusion of the Right of Cancellation for Hygiene Items
The right of cancellation does not exist or may expire prematurely for goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Please note the respective information on the product page.
14. Liability for Defects and Complaints
The statutory rights regarding defects apply.
If you have received damaged, defective or incorrectly delivered goods, please contact us by email with your order number and meaningful photos.
We will review the case and, depending on the situation, provide a legally required solution, for example replacement delivery, repair or refund.
Your statutory rights remain unaffected.
15. Product Information and Product Safety
We sell pet supplies, pet accessories and related products. These may also include care products, electrical items, battery or rechargeable battery products and hygiene items.
Please always observe the product description, size information, usage instructions, safety instructions and manufacturer’s information.
Products for animals may only be used according to their intended purpose.
Please make sure that products are suitable for the size, weight, age and needs of your animal.
16. Liability
We are fully liable in cases of intent and gross negligence as well as in cases of injury to life, body or health.
In the event of slightly negligent breach of essential contractual obligations, we are liable in accordance with the statutory provisions.
Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the contract and on whose compliance you may regularly rely.
In all other respects, our liability is governed by the statutory provisions.
17. Contract Language and Contract Text
The contract language is German.
The contract text is not stored by us in a permanently publicly accessible form.
You will receive your order data and these Terms and Conditions as part of the order processing by email or can view them in the shop.
18. Consumer Dispute Resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
19. Final Provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
Mandatory consumer protection provisions of the country in which you have your habitual residence remain unaffected.
If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions remains unaffected.
Last updated: 23/05/2026 · FloraPfote.de
