Returns & Refunds
How cancellation, returns, exchanges and complaints work at FloraPfote.
14 days · Contact by email · Return address Bad Berneck
Returns Overview
As a consumer, you have a statutory right of cancellation of 14 days. Please contact us by email before making any return so that we can correctly assign your return to your order.
Email: support@florapfote.de
Return Address
Ma&Gu Ventures
Owner: Luan Guri
Kulmbacher Straße 27b
95460 Bad Berneck
Germany
Return Shipping Costs
The direct costs of returning the goods are borne by the customer, unless the return is a justified complaint due to defective, damaged or incorrectly delivered goods.
How Returns Work
Contact us by email at support@florapfote.de.
Please provide your order number and the items you would like to return.
Wait for our response so that we can correctly assign your return.
Pack the goods securely and send them to the return address provided.
After receiving and checking the return, we will refund the amount to the original payment method.
Refunds
Refunds are generally made to the original payment method used.
After receiving and checking the return, we will try to process the refund within 10 days. The statutory deadlines remain unaffected.
Exchanges
An exchange is generally possible if the desired item is available.
Please note that due to dropshipping and shipping from different warehouses, new delivery times may apply.
Hygiene Items and Sealed Products
For goods that are not suitable for return for reasons of health protection or hygiene, the right of cancellation may be excluded if the seal has been removed after delivery.
Please note the respective information on the product page.
Damaged, Defective or Incorrect Goods
If you have received damaged, defective or incorrectly delivered goods, please contact us by email with your order number and meaningful photos.
We will review the case and, depending on the situation, provide a legally required solution, for example replacement delivery, repair or refund.
Your statutory warranty rights remain unaffected.
Please Do Not Return Goods Without Assignment
Please do not return goods without contacting us first. This helps us avoid delays and allows us to clearly assign your return to your order.
Your statutory right of cancellation remains unaffected.
Contact for Returns
Email: support@florapfote.de
Support hours: Monday to Friday, 4:00 p.m. – 8:00 p.m.
Response time: Usually within 48 hours
Last updated: 23/05/2026 · FloraPfote.de
