Contact information

Direct contact with FloraPfote for orders, returns, complaints and support.

Mon–Fri · 4:00 p.m. – 8:00 p.m. · Response within 48 hours

How to Reach Us

We are happy to help you with questions about orders, products, delivery, returns or complaints.

Email: support@FloraPfote.de

Phone: 0176 77743041

Support hours: Monday to Friday, 4:00 p.m. – 8:00 p.m.

Response time: Usually within 48 hours

Contact form: Currently not available

Social media: Currently not available

If you have questions about your order, please always provide your order number and the email address you used for the order.

This helps us assign your request more quickly and assist you more effectively.

Helpful information includes: order number, name, ordered item, concern and, if applicable, photos in case of damaged or incorrect goods.

If you would like to cancel an order or return an item, please contact us by email in advance.

The return address is:

Ma&Gu Ventures
Owner: Luan Guri
Kulmbacher Straße 27b
95460 Bad Berneck
Germany

Please do not return goods without contacting us first so that we can correctly assign your return.

If you have received damaged, defective or incorrectly delivered goods, please contact us by email.

If possible, please send us your order number and meaningful photos of the item, the packaging and the damage.

We will review the case and, depending on the situation, provide a legally required solution, for example replacement delivery, repair or refund.

Ma&Gu Ventures
Owner: Luan Guri
Sole proprietorship
Kulmbacher Straße 27b
95460 Bad Berneck
Germany

Last updated: 23/05/2026 · FloraPfote.de